Terms & Conditions

1. About these terms

These terms govern your use of the Noverabank website, mobile app and any account or service you hold with us. By using our services you agree to them.

Individual products may have their own additional terms. Where they differ, the product terms apply to that product.

2. Eligibility and applications

All accounts, cards and lending products are subject to application, identity verification, eligibility checks and approval. We may decline an application.

3. Your responsibilities

Keep your login details and one-time codes private, use the service lawfully, and give us accurate information when you apply and when your details change.

Tell us promptly if you suspect unauthorised access to your account or card.

4. Fees and charges

Any fees that apply to a product are shown before you apply or confirm a transaction. We will give you notice before changing fees that affect you.

5. Payments and transfers

We process payment instructions you authorise. Timings can depend on the payment network, the receiving institution and the time an instruction is submitted.

We may delay or decline a payment where we are required to, or where we reasonably suspect fraud or error.

6. Service availability

We aim to keep our services available at all times, but maintenance, third-party outages and events outside our control may cause interruptions.

7. Closing an account

You can ask us to close your account at any time, subject to settling any outstanding balance. We may close or restrict an account where we are legally required to, or where these terms are breached.

8. Changes to these terms

We may update these terms from time to time. We will publish the updated version on this page and give notice of material changes where required.

9. Contacting us

You can reach our team by email at support@noverabank.com or by phone on +1 (800) 555-0123.