Legal
Privacy Policy
This policy explains what personal information Noverabank collects, how we use and protect it, and the choices available to you.
Last updated: September 2026
1. Information we collect
We collect the information you give us when you apply for an account or contact support, such as your name, contact details and identity documents.
We also collect information generated by your use of Noverabank, including transaction records, device and log data, and communications with our team.
2. How we use your information
We use your information to provide and operate your account, process payments, verify your identity, prevent fraud, meet our legal obligations and improve the service.
We may contact you about your account, service changes and security matters. Marketing messages are only sent where you have chosen to receive them.
3. Sharing your information
We share information with service providers who help us run Noverabank, such as identity verification, payment processing and infrastructure partners, under contracts that limit how they may use it.
We may also share information where required by law or to protect against fraud. We do not sell your personal information.
4. Keeping your information secure
We use encryption, access controls and monitoring to protect your data, and we limit internal access to those who need it to do their job.
5. How long we keep information
We keep your information for as long as you hold an account with us and afterwards for as long as we are required to for legal, regulatory and record-keeping purposes.
6. Your choices and rights
You can review and update much of your information in your dashboard, adjust your communication preferences, and ask us for a copy of the personal information we hold about you.
Depending on where you live, you may have additional rights over your data. Contact us and we will explain what applies to your account.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to keep you signed in, remember preferences and understand how the site is used. You can control cookies through your browser settings.
8. Changes to this policy
If we make material changes to this policy we will update this page and, where appropriate, notify you directly.